Returns & Refund Policy

Returns & Refund Policy

Thank you for shopping at Storeti. We want you to be completely satisfied with your purchase. This Returns & Refund Policy explains your rights and our procedures clearly and transparently.

By placing an order on Storeti, you agree to the terms outlined below.

1. Return Eligibility

You may request a return if:

• The request is made within 30 days of receiving your order
• The item is unused, unworn, and in its original condition
• The item is returned in its original packaging with all accessories, manuals, and labels
• Proof of purchase is provided

2. Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return, unless defective or damaged upon arrival:

• Personal care and hygiene products that have been opened or used
• Items marked as “Final Sale” or “Non-Returnable”
• Gift cards or digital products (if applicable)

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

• Please contact us within 48 hours of delivery
• Provide clear photos or videos showing the issue

We will arrange a replacement or full refund at no additional cost to you.

4. How to Initiate a Return

To start a return, please contact us at:

📧 contact@storeti.com

Include the following details:

• Order number
• Reason for return
• Photos (if applicable)

Do not send items back without prior approval, as unauthorized returns may not be accepted.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
• We recommend using a trackable shipping service
• Storeti is not responsible for lost or damaged return shipments

6. Refund Processing

• Once your return is received and inspected, we will notify you of approval or rejection
• Approved refunds will be processed to your original payment method
• Refunds are typically completed within 7–10 business days after approval
• Bank or payment provider processing times may vary

7. Partial Refunds

Partial refunds may be issued if:

• The item is returned used or damaged
• Parts, accessories, or original packaging are missing
• The return does not meet all eligibility criteria

8. Order Cancellations

• Orders can be canceled before shipment for a full refund
• Once an order has been shipped, it cannot be canceled and must follow the return process

9. Late or Missing Refunds

If you have not received your refund:

• Check your bank or payment account again
• Contact your payment provider
• If the issue persists, contact us at contact@storeti.com

10. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

11. International Returns

We serve customers in Portugal, the United States, and the United Kingdom. Return shipping times and costs may vary depending on your location.

Any customs duties or taxes paid on the original order are non-refundable unless required by law.

12. Legal Rights

This policy does not affect your statutory consumer rights under applicable laws in your country of residence, including rights provided under EU, UK, and U.S. consumer protection regulations.

13. Contact Us

If you have any questions about our Returns & Refund Policy, please contact us:

Storeti
📧 Email: contact@storeti.com

By purchasing from Storeti, you acknowledge that you have read and understood this Returns & Refund Policy.