Shipping Policy

Shipping Policy

Thank you for shopping with Storeti. This Shipping Policy outlines how and when your orders are processed and delivered.

By placing an order on Storeti, you agree to the terms described below.

1. Shipping Destinations

Storeti currently ships to the following countries:

• Portugal
• United States
• United Kingdom

We do not currently ship to other locations unless stated otherwise.

2. Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation
• Orders are not processed or shipped on weekends or public holidays
• During high-demand periods, processing times may be slightly extended

3. Shipping & Delivery Time

• Estimated delivery time: 7 to 15 business days
• Delivery times are estimates and may vary due to:
  • Customs clearance
  • Courier delays
  • Weather conditions
  • Public holidays

Storeti is not responsible for delays beyond our control.

4. Shipping Costs

• Shipping costs are calculated at checkout unless otherwise stated
• Any applicable shipping fees will be clearly displayed before you complete your purchase
• Promotional free shipping offers may apply to selected products or order values

5. Customs, Duties & Taxes

• International shipments may be subject to customs duties, import taxes, or fees
• These charges are determined by your local customs authority and are the responsibility of the customer
• Storeti is not responsible for customs delays or additional charges imposed by authorities

6. Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking information (if available)
• Tracking updates may take 24–72 hours to appear

7. Incorrect or Incomplete Address

• Customers are responsible for providing accurate and complete shipping information
• Storeti is not responsible for orders delayed or lost due to incorrect addresses
• Additional shipping fees may apply for reshipment

8. Lost or Delayed Shipments

If your order appears to be lost or significantly delayed:

• Please contact us at contact@storeti.com
• We will investigate the issue with the shipping carrier and assist you accordingly

9. Damaged Packages

If your package arrives damaged:

• Contact us within 48 hours of delivery
• Provide clear photos of the damaged packaging and items

We will work with you to provide a replacement or refund as appropriate.

10. Multiple Shipments

• Orders containing multiple items may be shipped separately
• There will be no additional cost to you for multiple shipments unless otherwise stated

11. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on this page.

12. Contact Us

If you have any questions about our Shipping Policy, please contact us:

Storeti
📧 Email: contact@storeti.com

By placing an order with Storeti, you acknowledge that you have read and understood this Shipping Policy.